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DISCO HOME > Customer Satisfaction > Customer Satisfaction Initiatives > Improvement Activities

Customer Satisfaction

Impovement Activities

Product Service Work Structure
Blade Web Ordering System / Blade Ordering Center
To simplify and quicken blade and wheel ordering, DISCO established the "Web Ordering System." This system, which can process orders and delivery inquires on-line, started sequential deployment. Also, DISCO has made significant changes to internal processes after an order is received and established the "Blade Order Center" at the blade manufacturing factory. Customers are able to order without going through their sale representative. For details regarding the "Web Ordering System" and the "Blade Order Center," please ask your sales representative.
Strengthening the Application Laboratory
With the move to the Omori R&D center, DISCO has significantly strengthened the facilities and the number of staff of the Application Laboratory to do test cuts. This has resulted in test cut capacity increase and shorter time for a test cuts to be executed. Along with this, DISCO has focused on strengthening the test cut organization at each affiliate office. The aim is to carry out the test cut as close as possible to the customer.
Enrichment of e-News
DISCO is working to enrich "DISCO eNews" which has been received a favorable response from customers. The mail magazine, which is sent every month, introduces abundant application examples and new technologies. In concert with "The Cutting Edge," which introduces cutting principles, DISCO is trying you further enrich "DISCO e-News." If you are interested in DISCO e-News, please contact your sales representative.
Rapid Control of CE Schedule based on PIM
By introducing PIM, DISCO has been able to efficiency set mid-term service schedules and increase flexibility for immediate response machine trouble. This has resulted in shortening the time that customers wait for service requests. In the future, this will improve further. In addition, establishing databases of trouble examples and sharing them between engineers has been useful in lateral spread of know-how, quick problem solving and preparation of prevention proposals.
DISCO e-News delivery service
In response to requests for up-to-date technical information concerning DISCO machines and abrasive products, DISCO has started issuing the "DISCO e-News." This electronic periodical contains the latest news about applications research and DISCO technologies. Customers interested in receiving the English version are requested to contact their DISCO sales representative.
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