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DISCO HOME > Customer Satisfaction > Customer Satisfaction Initiatives > CS Management System

Customer Satisfaction


CS Management System

The CS Management System is the key to CS enhancement at DISCO.
Mechanism of Activities
The CS Management System is a mechanism for executing the CS Cycle. Its structure extends throughout the corporate structure and is guided by the CS Committee-but its true leader is our customers themselves.
This CS Management System is certified by ISO 9001: 2008 as part of the DISCO Quality Management System.

Organization
The CS Committee, with the President as chairman, consists of 19 members: typically executives and managers of major corporate divisions. Moreover, the CS Committee closely cooperates with DISCO subsidiaries to maintain the same high CS standards around the globe.

Personnel Development
DISCO believes that in order to enhance Customer Satisfaction, the effort of each employee is essential.

For this reason, DISCO emphasizes employee CS education. The Customer Satisfaction Seminar is held regularly at a corporate-wide level, and individual divisions conduct meetings and study groups to enhance the employees' awareness of this important issue.

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