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DISCO HOME > Customer Satisfaction > Building Emergency Procedures > Customer support system in an emergency

Customer Satisfaction


Customer support system in an emergency

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.


Japan USA Asia Europe

Normal Point of Contact

Emergency Contact Point
(if normal contact point is not possible)

  • Tokyo Head Office
  • Global Sales Department
  • Osaka Branch Office
  • Phone: 81-6-6390-0388 Fax: 81-6-6302-0258
  • Kure Plant
  • Phone: 81-823-72-2211 Fax: 81-823-72-0059
  • Osaka Branch Office
  • Kyushu Branch Office
  • Sendai Branch Office
  • Shinshu Regional Office
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Kure Plant
  • Kuwabata Plant
  • Phone: 81-823-77-1010 Fax: 81-823-77-1067
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Kuwabata Plant
  • Kure Plant
  • Phone: 81-823-72-2211 Fax: 81-823-72-0059
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • After-Sales Service (Tokyo)
  • After-Sales Service (Kyushu)
  • After-Sales Service (Osaka)
  • Phone: 81-6-6390-1745 Fax: 81-6-6302-0855
  • After-Sales Service (Osaka)
  • After-Sales Service (Sendai)
  • After-Sales Service (Tokyo)
  • Phone: 81-3-4590-1010 Fax: 81-3-4590-1011

Customer Satisfaction

ISO9001

Personal Information Protection Policy
User Agreement
Use of the DISCO Corporate Name
Guarantee policy for customer using DISCO Products
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