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DISCO HOME > Customer Satisfaction > Building Emergency Procedures > Customer support system in an emergency

Customer Satisfaction


Customer support system in an emergency

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.


Japan USA Asia Europe

Normal Point of Contact

Emergency Contact Point
(if normal contact point is not possible)

  • DISCO HI-TEC (SINGAPORE) PTE LTD
  • Singapore Head Office
  • Japan Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1100  Fax: 81-3-4590-1075
  • DISCO HI-TEC (MALAYSIA) SDN. BHD.
  • Kuala Lumpur Office
  • DISCO HI-TEC (MALAYSIA) SDN. BHD.
  • Penang Regional Office
  • DISCO HI-TEC (MALAYSIA) SDN. BHD.
  • Ipoh Office
  • DISCO HI-TEC (THAILAND) CO., LTD.
  • DISCO HI-TEC (VIETNAM) CO., LTD.
  • H. Fillunger & Co. Pvt. Ltd.,
  • DISCO HI-TEC (SINGAPORE) PTE LTD
  • Singapore Head Office
  • Phone: 65-6747-3737 Fax: 65-6745-0266
  • DISCO HI-TEC PHILIPPINES,INC.
  • Japan Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1100  Fax: 81-3-4590-1075
  • NEW TRONICS CO., LTD.
  • AUROTECH SYSTEMS (PHIL'S), INC.
  • DISCO HI-TEC PHILIPPINES,INC.
  • Phone: 63-2-822-5689  Fax: 63-2-822-5689
  • DISCO HI-TEC TAIWAN CO., LTD.
  • Japan Head Office
  • Asia Pacific Sales Division
  • Phone: 81-3-4590-1110 Fax: 81-3-4590-1075
  • DISCO HI-TEC TAIWAN CO., LTD.
  • Hsinchu Office
  • DISCO HI-TEC TAIWAN CO., LTD.
  • Taichung Office
  • DISCO HI-TEC TAIWAN CO., LTD.
  • Tainan Office
  • DISCO HI-TEC TAIWAN CO., LTD.
  • Kaohsiung Office
  • DISCO HI-TEC TAIWAN CO.,LTD.
  • Phone: 886-2-2913-8877 Fax: 886-2-2913-2525
  • DISCO HI-TEC CHINA CO., LTD.
  • Japan Head Office
  • Asia Pacific Sales Division
  • Phone: 81-3-4590-1110 Fax: 81-3-4590-1075
  • DISCO HI-TEC CHINA CO., LTD.
  • Tianjin Branch Company
  • DISCO HI-TEC CHINA CO., LTD.
  • Suzhou Branch Company
  • DISCO HI-TEC CHINA CO., LTD.
  • Chengdu Branch Company
  • DISCO HI-TEC CHINA CO., LTD.
  • Beijing Branch Office
  • DISCO HI-TEC CHINA CO., LTD.
  • Shenzhen Branch Office
  • DISCO HI-TEC CHINA CO., LTD.
  • Xi'an Branch Office
  • DISCO HI-TEC CHINA CO., LTD.
  • Phone: 86-21-50278018 Fax: 86-21-50277556
  • DISCO HI-TEC KOREA Corporation
  • DHK Solution Corporation
  • Japan Head Office
  • Asia Pacific Sales Division
  • Phone: 81-3-4590-1110 Fax: 81-3-4590-1075

Customer Satisfaction

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Guarantee policy for customer using DISCO Products
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