Customer Satisfaction

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.

Japan USA Asia Europe Normal Point of Contact Emergency Contact Point (if normal contact point is not possible) DISCO HI-TEC (SINGAPORE) PTE LTD Singapore Head Office Phone: 65-6747-3737 Fax: 65-6745-0266 DISCO HI-TEC TAIWAN CO.,LTD. Phone: 886-2-2913-8877 Fax: 886-2-2913-2525 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075 DISCO HI-TEC (MALAYSIA) SDN. BHD. Kuala Lumpur Office Phone: 60-3-8024-6588 Fax: 60-3-8024-1311 DISCO HI-TEC (MALAYSIA) SDN. BHD. Penang Regional Office Phone: 60-4-644-5502 Fax: 60-4-645-2285 DISCO HI-TEC (MALAYSIA) SDN. BHD. Ipoh Offic Office Phone: 60-5-241-9357 DISCO HI-TEC (THAILAND) CO., LTD. Phone: 66-2-618-8441 Fax: 66-2-618-8440 DISCO HI-TEC (VIETNAM) CO., LTD. Phone: 84-8-3822-3832 Fax: 84-8-3822-2613 H. Fillunger & Co. Pvt. Ltd., Phone: 0091-20-27468616 Fax: 0091-20-27468614 0091-20-27468617 0091-9763718050 0091-9763718051 DISCO HI-TEC (SINGAPORE) PTE LTD Singapore Head Office Phone: 65-6747-3737 Fax: 65-6745-0266 NEW TRONICS CO., LTD. Phone: 886-2-23960651 Fax: 852-26874283 886-2-23960652 886-2-23966717 AUROTECH SYSTEMS (PHIL'S), INC. Phone: 886-2-2298-3206 Fax: 886-2-2298-3739 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075 DISCO HI-TEC TAIWAN CO., LTD. Taichung Office Phone: 886-4-2451-5111 Fax: 886-4-2451-5153 HAPPY POLE, LTD. Taipei Office Phone: 33-4-42-91-00-20 Fax: 33-4-42-91-00-29 Alinc Taiwan Co., Ltd. Phone: 212-6-136-94-04 Fax: 212-6-22-97-38-88 DISCO HI-TEC TAIWAN CO.,LTD. Phone: 886-2-2913-8877 Fax: 886-2-2913-2525 HAPPY POLE, LTD. Kaohsiung Office Phone: 886-7-3970598 Fax: 886-7-3970362 HAPPY POLE, LTD. Hsin Chu Office Phone: 886-3-5798445 Fax: 886-3-5798442 886-3-5783394 HAPPY POLE, LTD. Taichung Office Phone: 886-4-25297870 Fax: 886-4-25297179 886-4-25294165 HAPPY POLE, LTD. Taipei Office Phone: 886-2-23960651 Fax: 886-2-23943943 886-2-23960652 886-2-23966717 DISCO HI-TEC CHINA CO., LTD. Phone: 86-21-50278018 Fax: 86-21-50278178 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075 DISCO HI-TEC CHINA CO., LTD. Tianjin Branch Company Phone: 86-022-24381973 Fax: 86-022-24381637 DISCO HI-TEC CHINA CO., LTD. Dongguan Branch Company Phone: 86-769-86334981 Fax: 86-769-86334559 DISCO HI-TEC CHINA CO., LTD. Suzhou Branch Company Phone: 86-512-67629081 Fax: 86-512-67629082 DISCO HI-TEC CHINA CO., LTD. Chengdu Branch Company Phone: 86-28-86528592 Fax: 86-28-86528591 DISCO HI-TEC CHINA CO., LTD. Beijing Branch Office Phone: 010-65903388-434 Fax: 010-65903359 DISCO HI-TEC CHINA CO., LTD. Shenzhen Branch Office Phone: 0755-82074120 Fax: 0755-82074063 DISCO HI-TEC CHINA CO., LTD. Xi'an Branch Office Phone/Fax: 029-8610-246 DISCO HI-TEC CHINA CO., LTD. Phone: 86-21-50278018 Fax: 86-21-50278178 DHK Solution Corporation Phone: 82-2-3415-1122 Fax:82-2-3415-1441 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075