Customer Satisfaction

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.

Japan USA Asia Europe Normal Point of Contact Emergency Contact Point (if normal contact point is not possible) DISCO HI-TEC EUROPE GmbH Europe Head Office Phone: 49-89-90903-0 Fax: 49-89-90903-199 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075 DISCO HI-TEC FRANCE SARL Phone: 33-4-42-91-00-20 Fax: 33-4-42-91-00-29 DISCO HI-TEC U.K. LTD. Phone: 44-1342-313165 Fax: 44-1342-313177 DISCO HI-TEC MOROCCO SARL Phone: 212-6-136-94-04 Fax: 212-6-22-97-38-88 PicoTech Ltd. Phone: 972-3-6356650 Fax: 972-3-6358860 DISCO HI-TEC EUROPE GmbH Europe Head Office Phone: 49-89-90903-0 Fax: 49-89-90903-199