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DISCO HOME > Customer Satisfaction > Building Emergency Procedures > Customer support system in an emergency

Customer Satisfaction


Customer support system in an emergency

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.


Japan USA Asia Europe

Normal Point of Contact

Emergency Contact Point
(if normal contact point is not possible)

  • DISCO HI-TEC AMERICA, INC.
  • (Santa Clara, CA)
  • USA Head Office/Sales & Service Office
  • Japan Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1100 Fax: 81-3-4590-1075
  • DISCO HI-TEC AMERICA, INC.
  • (Raleigh, NC)
  • Southeastern Regional Sales &
  • Service Office
  • DISCO HI-TEC AMERICA, INC.
  • (Manchester, NH)
  • Eastern Regional Sales & Service Office
  • DISCO HI-TEC AMERICA, INC.
  • (Addison, TX)
  • Central Regional Sales & Service Office
  • DISCO HI-TEC AMERICA, INC.
  • (Phoenix, AZ)
  • Southwestern Regional Sales &
  • Service Office
  • DISCO HI-TEC AMERICA, INC.
  • (Beaverton, OR)
  • Northwest Regional Sales & Service Office
  • DISCO HI-TEC AMERICA, INC.
  • (Santa Clara, CA)
  • USA Head Office/Sales & Service Office
  • Phone: 1-408-987-3776 Fax: 1-408-987-3785

Customer Satisfaction

ISO9001

Personal Information Protection Policy
User Agreement
Use of the DISCO Corporate Name
Guarantee policy for customer using DISCO Products
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