Customer Satisfaction

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.

Japan USA Asia Europe Normal Point of Contact Emergency Contact Point (if normal contact point is not possible) DISCO HI-TEC AMERICA, INC. (Santa Clara, CA) USA Head Office/Sales & Service Office Phone: 1-408-987-3776 Fax: 1-408-987-3785 Japan Head Office Global Sales Department Phone: 81-3-4590-1100 Fax: 81-3-4590-1075 DISCO HI-TEC AMERICA, INC. (Raleigh, NC) Southeastern Regional Sales & Service Office Phone: 1-919-468-6003 DISCO HI-TEC AMERICA, INC. (Manchester, NH) Eastern Regional Sales & Service Office Phone: 1-603-656-9019 Fax: 1-603-656-9018 DISCO HI-TEC AMERICA, INC. (Addison, TX) Central Regional Sales & Service Office Phone: 1-972-267-9500 Fax: 1-972-267-5612 DISCO HI-TEC AMERICA, INC. (Phoenix, AZ) Southwestern Regional Sales & Service Office Phone: 1-602-431-1412 Fax: 1-602-431-1437 DISCO HI-TEC AMERICA, INC. (Beaverton, OR) Northwest Regional Sales & Service Office Phone: 1-503-614-8667 Fax: 1-503-614-8897 DISCO HI-TEC AMERICA, INC. (Santa Clara, CA) USA Head Office/Sales & Service Office Phone: 1-408-987-3776 Fax: 1-408-987-3785