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DISCO HOME > Customer Satisfaction > Quality Management System

Customer Satisfaction


Quality Management System


Companywide Quality Policy
 
Intended to provide customers true satisfaction with DISCO products and services, the DISCO Quality policy is founded on DISCO Values and the DISCO Vision, as well as the commitment of the president, management, and all DISCO employees. Further, DISCO will revise and augment this policy based upon market conditions and technological innovations.

Quality Policy
DISCO provides customers with advanced Kiru, Kezuru, Migaku technologies that are fundamentally satisfying.
Further, DISCO always seeks to maximize the fair exchange of values with customers.

Priority measures
- Enhancement of Kiru, Kezuru, Migaku technologies
- Continuous improvements by implementing method-change
- Rapid response that realizes a high level of satisfaction
- Realization of hassle-free services


Making the DISCO Quality Policy a Reality
 
To make the DISCO Quality Policy a reality, DISCO has created a Quality Management System based on ISO 9001 that continuously measures progress in quality management goals while seeking to raise quality levels overall. Both departments directly and indirectly responsible for product and service quality are part of this system. Indirectly responsible departments seek to raise the quality of their output to the highest level, thereby allowing departments directly responsible to offer even higher quality to the customer. In addition, the same Quality Policy is in force at DISCO Group companies overseas, who also receive ISO 9001 certification and engage in continuous quality improvement.

ISO 9001 Certificates
DISCO is proud to display the ISO 9001 certificates earned by DISCO Group companies around the world.

Partnership with IRCA (International Register of Certificated Auditors)
 

In July 2017, DISCO and IRCA* (International Register of Certificated Auditors) entered a partnership for auditor evaluation registration. Upon beginning this partnership, IRCA recognized the effectiveness of DISCO's quality internal audits.
Through this partnership, DISCO will receive IRCA international standards education and human resource development support while training internal quality auditors who have global perspective. As a result, we can improve the reliability of DISCO's quality management system, which will make it possible to offer higher level products and services.

*IRCA (International Register of Certificated Auditors) is the world's largest international registration body of auditors for management system standards such as ISO.

Customer Satisfaction

ISO9001
Personal Information Protection Policy
User Agreement
Use of the DISCO Corporate Name
Guarantee policy for customer using DISCO Products
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